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Policy

Last updated: 1 May 2025

1. Who We Are

M S Marquees Ltd (“M S Marquees”, “we”, “us”, “our”) is the data controller responsible for your personal data. We are a luxury Marquee hire company registered in England and Wales, providing event structures for weddings, corporate events, celebrations, and festivals across the United Kingdom.

Our registered address is: M S Marquees Ltd, United Kingdom.
Email: events@msMarquees.com
Telephone: 0208 597 3044

2. Data We Collect

We collect and process the following categories of personal data:

  • Identity data: First name, last name, title.
  • Contact data: Email address, telephone number, billing and delivery address.
  • Event data: Event date, venue location, guest count, cultural or religious requirements you share with us.
  • Financial data: Payment details (processed securely via third-party payment processors — we do not store full card numbers).
  • Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system, and other technology used to access our website.
  • Usage data: Information about how you use our website, products, and services.
  • Communications data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

We do not collect any Special Categories of personal data about you (such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, or health data) unless you voluntarily provide it in the context of planning a religious or cultural event.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiry and provide you with a quotation.
  • To manage and fulfil your contract with us for Marquee hire and related services.
  • To process payments and manage your account.
  • To communicate with you regarding your booking, including scheduling, logistics, and post-event follow-up.
  • To send you marketing communications where you have opted in or where we have a legitimate interest to do so.
  • To improve our website, products, and services.
  • To comply with our legal and regulatory obligations.

We rely on the following legal bases under UK GDPR:

  • Contract performance: Processing necessary to fulfil a contract with you or take steps prior to entering a contract.
  • Legitimate interests: Processing necessary for our legitimate business interests (e.g. improving our services, direct marketing to existing clients), where these are not overridden by your rights.
  • Legal obligation: Processing necessary to comply with a legal obligation.
  • Consent: Where you have given explicit consent — for example, to receive marketing emails. You may withdraw consent at any time.

5. Sharing Your Data

We may share your personal data with the following categories of third parties:

  • Service providers: Companies that assist us in operating our business (e.g. CRM software, email service providers, payment processors, website hosting).
  • Sub-contractors: Trusted event suppliers (caterers, lighting companies, florists) where necessary to fulfil your event requirements, and only with your knowledge.
  • Professional advisers: Lawyers, accountants, auditors, and insurers who provide consultancy, legal, insurance, and accounting services.
  • Regulatory authorities: HMRC, courts, or other authorities where legally required.

We do not sell your personal data to third parties.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. In general:

  • Client and booking data: 7 years after the event date (to satisfy HMRC requirements).
  • Enquiry data where no booking was made: 12 months from last contact.
  • Marketing consent records: Until consent is withdrawn.
  • Website analytics data: 26 months.

7. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data in certain circumstances.
  • Restriction: Request that we restrict processing of your data in certain circumstances.
  • Portability: Request transfer of your data to another controller in a machine-readable format.
  • Objection: Object to processing based on legitimate interests or for direct marketing purposes.
  • Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at events@msMarquees.com. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to distinguish you from other users and to improve your experience. Please see our Cookie Policy for full details of the cookies we use and how to manage them.

9. International Transfers

Some of our third-party service providers are based outside the UK. Where we transfer personal data outside the UK, we ensure an appropriate level of protection is in place through adequacy decisions, Standard Contractual Clauses, or other approved transfer mechanisms.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

M S Marquees Ltd
Email: events@msMarquees.com
Telephone: 0208 597 3044

This policy was last updated on 1 May 2025. We may update it from time to time — please check back regularly.